Lois Dalphinis

Giving Feedback

Positive Delivery of Feedback

Supportive: Delivered in a non-threatening and encouraging manner.

Direct: The focus of the feedback is clearly stated.

Sensitive: Delivered with sensitivity to the needs of the other person.

Considerate: Feedback is intended not to insult or demean.

Descriptive: Focuses on behaviour that can be changed, rather than personality.

Specific: Feedback is focused on specific behaviours or events.

Timely: Given as close to the prompting event as possible.

Thoughtful: Well considered rather than impulsive.

Helpful: Feedback is intended to be of value to the other person.

 

Negative Delivery of Feedback

Attacking: Hard hitting and aggressive, focusing on the weaknesses of the other person.

Indirect: Feedback is vague and issues hinted at rather than addressed directly.

Insensitive: Little concern for the needs of the other person.

Disrespectful: Feedback is demeaning, bordering on insulting.

Judgmental: Feedback is evaluative, judging  personality rather than behaviour.

General: Aimed at broad issues which cannot be easily defined.

Poor timing: Given long after the prompting event.

Impulsive: Given thoughtlessly, with little regard for the consequences.

Selfish: Feedback meets the givers needs, rather than the needs of the other person.

 

Feedback should be:

  • Balanced – include both good and constructive points
  • Observed – only give examples of what you have seen the person say or do
  • Objective – feedback should be factual and not an attack on someone’s personality.  It should focus on actions and not your feelings about the person
  • Specific – always use specific examples
  • Timely – feedback should be given as close to the event as possible.  This will ensure accuracy

 

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