Lois Dalphinis

Effective Communication

Speaker/Sender —>  Listener/Receiver

3 main elements in communication:

  • Verbal – what you say
  • Vocal –  how you say it
  • Body language – the way you say it
  • Improve how you send your message
  • Listen carefully

Non Verbal Communication

 

58% of people react to  – Body Language
34% react to – Tone of Voice
8% react to –  Actual words

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